Performance Management

It is no secret that managers dread the employee performance appraisal cycle. Who can blame them? The process is long, tedious, and generally doesn’t lead to any tangible performance improvements. The future of performance evaluations is starting to take shape through intermittent pulse checks that are backed by data-driven metrics and analytics.

Our consultants will work with you to define employee performance KPIs that are properly cascaded down from corporate strategy. Then, we develop and deploy a well-defined performance management framework to help you in measuring and evaluating employee performance using several inputs such as pulse checks, competency evaluations, KPIs, and more.

The reasons behind drops in performance are not always clearly visible, especially when companies focus too heavily on financial performance indicators. Research shows that the majority of performance drops results from five key non-financial areas: Company culture, business processes, leadership, adequate training, and service excellence.

To measure your company’s performance gaps, our consultants deploy our proprietary Performance Gap Indicator survey across your entire company. The results allow us to analyze your company’s performance on the aforementioned non-financial areas and deep-dive into the results for each department, location, seniority level, and more. We also provide you with our expert recommendations and help you to set an action plan for resolving the identified performance gaps.

Performance management is a central organizational capability that every company should have in today’s business world. Companies that cannot clearly identify the reasons for success or failure are leaving their business continuity to chance.

Our consultants will assess your company using our Performance Management Capability Maturity Framework to measure the level of maturity in the following areas: Strategic planning, performance measurement, performance management, performance culture, and employee performance management.

The assessment is conducted using multiple methodologies that include data reviews, stakeholder interviews, surveys, and more. The final output includes a detailed assessment report with a breakdown of performance maturity factors along with actionable recommendations.