HR policies, processes, and procedures are the backbone components of a functioning HR department. Dropping the ball in any one of these areas can have severe ramifications on your HR operations and lead to inefficiency, inconsistency, and dissatisfaction with your company’s HR department.
In this course, we take a deep-dive into the building blocks of HR policies, processes, and procedures. We discuss how to develop robust documentation based on the ISO 9001 standard and practice writing policies, standards, and guidelines.
Process design is also a core component of the course and we’ll spend time discussing how it’s done and the pitfalls to avoid during the process. Participants will receive hands-on practice in designing processes and developing procedures.
COURSE Objectives
By the end of the course, participants will be able to:
- Identify the differences between standards, guidelines, processes, and procedures
- Develop policies, standards, guidelines, processes, and procedures based on the ISO 9001 standard
- Implement best practices in HR document management and version control
- Develop an action for implementing HR policies, processes, and procedures
- Design new HR processes or re-engineer existing ones
- Draw HR process diagrams using the universal Business Process Model Notation standard (BPMN 2.0)
- Select the appropriate HR process design software based on their specific needs
Outline
- Policies, standards, guidelines, and procedures
- The ISO 9001 standard
- Document management and version control best practices
- Implementing policies, standards, guidelines, and procedures
- Key elements of a process
- HR process re-engineering and design
- The 8 stages of HR process design
- Managing stakeholders during HR process design
- HR process design success and failure factors
- Value stream mapping
- Business Process Model Notation (BPMN 2.0)
- Software tools for HR process design
Target Audience
- This course is designed for HR supervisors, HR managers, and other leadership roles that are heavily involved in the company’s HR policies, processes, and procedures.
Training Delivery Options
- In-house training
- Live online training
- E-learning course
- Blended (a combination of live training and e-learning)